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Your medical information  

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  • We need your correct name, address and phone number to stay in touch with you about your health care. If any information changes, please contact:

    • Your local county social services agency or Social Security Administration
    • United States Post Office
    • The member services department of your health insurance plan (see below)   

    Inland Empire Health Plan member services 

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services 

    Your health insurance plan will send your updated information to us. 

    OR

  • If you lose your Medi-Cal benefit card, call or visit your local county social services agency. If you lose your health insurance plan card, call your plan's customer service department at the numbers below.

    IEHP member services 

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services 

    OR

  • We know your health information is personal. We're committed to protecting it and your privacy.

    Your medical information is protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). According to HIPAA, we must make sure that you are a member of our medical group.

    If you are not a member or are calling on behalf of your spouse or child, we may need permission to speak with you. If you need a friend or relative to speak on your behalf, please fill out the disclosure of protected health information form.

    To get this form, call your health insurance plan's customer service department (see numbers below) and ask them to send you a copy.

    Inland Empire Health Plan member services

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services

     

    OR
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Doctors and medical network

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  • You can find your PCP's phone number on your health insurance plan ID card. Or, contact your plan at the numbers below. 

    Inland Empire Health Plan member services

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services

     

     

    OR

  • You can change your PCP for any reason every 30 days. Your medical group's member services department can help you make that change. Their number is on your health insurance plan ID card. To make sure you can see the same specialists, choose a PCP in our network.

    OR

  • If you need medical care fast but don’t know if you should go to an emergency room or urgent care, call your PCP first. If you need urgent care, find out if you can see your doctor. 

    • If your doctor isn’t available, go to the best urgent care location for you.  
    • If it's after hours, the office voicemail will have directions for you to follow.
    • If it’s a true emergency, call 911 or go to the nearest ER right away.

    Don't go to a hospital emergency room for general health care services. Call your PCP instead. 

    OR

  • If you want to see a specialist, talk to your doctor. They will suggest a specialist based on your medical problems and who's in the network.

    Before you see specialists and get medical services and medical supplies, get approval from your medical network. To find out if a specialist is part of your medical network, call your insurance plan (see numbers below).

    Inland Empire Health Plan member services 

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services 

    OR
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Billing and copays

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  • If you get Medi-Cal covered benefits through a Medi-Cal provider, there are no copays, premiums or out-of-pocket expenses.

    OR

  • If you get care from your health insurance plan Medi-Cal provider, you should not be billed for any covered services. If you do get a bill, call the provider and give them your Medi-Cal ID and/or other insurance information.

    If you get another bill or are sent to collections, call the customer service department of your health insurance plan at the numbers below.

    Inland Empire Health Plan member services 

    If you have only Medi-Cal with IEHP:

    If you have both Medicare and Medi-Cal with IEHP:

    Molina member services 

    OR
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Helpful resources

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Health care services

We offer primary, specialty and urgent care, all focused on helping you stay healthy.

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About us

We care for those who qualify for Medi-Cal in Riverside and San Bernardino counties.

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Contact us

We're here to help if you have questions about our services.

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